I think, on some level, everyone is in the client service business. We all experience this exchange on a daily basis. On this sunny Friday, I wanted to share with you the best, and I mean the best, client service I’ve ever experienced.
I love my car. She (her name is Stella) is a 2006 Mini Cooper S. Stella is cute, has great features (love the heated seats and double sunroof) and is so much fun to drive. Unfortunately, Stella got sick a few weeks ago. I took her to Firestone and they said there was a problem with the thermostat in her engine. And it was so bad that I couldn’t even drive her home, let alone to Memphis where I get Stella serviced. Had a small freak out about what to do. I called the Mini dealership in Memphis, where we bought Stella; they could not have been nicer. They sent a tow-truck to come pick her up from my office, took her to Memphis, fixed the problem and then put her back on another tow-truck and brought her to home to me at 6:30 on a Friday night – all free of charge. That is what client service is. I have always thought that I had pretty good client service in the past, but nothing like this. They did everything they could to make sure my car was perfectly taken care of, fixed, brought back and with zero inconvenience to me. They also changed out the windshield wiper fluid, put on new wiper blades, changed the oil and washed Stella. This is above and beyond regular client service. Think about the last time you gave or received exceptional client service. Didn’t that just make your day? I was already a huge brand ambassador for Mini, but this experienced sealed the deal for me never wanting to buy another car!